URLR - Platform outage – Incident details

All systems operational

Platform outage

Resolved
Degraded performance
Started about 1 month agoLasted about 3 hours

Affected

App

Operational from 6:18 AM to 6:18 AM, Major outage from 6:18 AM to 6:20 AM, Degraded performance from 6:20 AM to 8:58 AM

Link redirects

Operational from 6:18 AM to 6:18 AM, Major outage from 6:18 AM to 6:20 AM, Degraded performance from 6:20 AM to 8:58 AM

Interface

Operational from 6:18 AM to 6:18 AM, Major outage from 6:18 AM to 6:20 AM, Degraded performance from 6:20 AM to 8:58 AM

API

Operational from 6:18 AM to 6:18 AM, Major outage from 6:18 AM to 6:20 AM, Degraded performance from 6:20 AM to 8:58 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are currently experiencing an issue with some of our databases due to an infrastructure failure on our provider's side (Clever Cloud). Their teams are actively working on resolving the problem. Thank you for your patience and understanding. We’ll keep you informed as the situation evolves.
  • Investigating
    Investigating

    URLR cannot be accessed at the moment. This incident was created by an automated monitoring service.